Use Windows Security real-time antivirus protection in Windows. Also, Microsoft Edge can stop pop-up dialog loops used by these attackers. It blocks known support scam sites using Microsoft Defender SmartScreen. Use Microsoft Edge when browsing the internet. Be wary of downloading software from third-party sites, as some of them might have been modified without the author’s knowledge to bundle malware and other threats. Microsoft technical support will never ask that you pay for support in the form of cryptocurrency like Bitcoin, or gift cards.ĭownload software only from official Microsoft partner websites or the Microsoft Store. Error and warning messages from Microsoft never include a phone number. If a pop-up or error message appears with a phone number, don’t call the number. Any communication with Microsoft has to be initiated by you.
Microsoft does not send unsolicited email messages or make unsolicited phone calls to request personal or financial information, or to provide technical support to fix your computer. It is also important to keep the following in mind:
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How to protect against tech support scamsįirst, be sure to follow these tips on how to keep your computer secure. For more info, see Stay protected with Windows Security. Note: Windows comes with Windows Security, a built-in security app that updates automatically to help keep your device safe.
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